Question 1

Can you ship my package Priority instead of Ground Advantage?

Accepted Answer

We sure can! Message us with your zip code - preferably before you purchase your lovely items - and we'll get it sorted!

Question 2

Will you ship internationally?

Accepted Answer

Maybe in the future, but not right now! If you'd like to buy outside of the US, there are warehouses within the US that will receive your package and ship it to you worldwide. We can ship to those warehouses, but we cannot ship internationally directly, at the moment.

We DO ship to US military bases in other countries or territories.

Question 3

How much does shipping cost?

Accepted Answer

As a baseline, shipping is free! We use USPS' Ground Advantage option. For any other option, such as Priority or Expedited, there will be a fee.

Question 4

How fast do you ship items?

Accepted Answer

We generally aim for shipping items within 7 business days of purchase. This can change around the holidays - our busiest time - and if we foresee any overages past that 7 day mark, we will email you to confirm!

Question 5

What should I do if my order hasn't arrived within the expected timeframe?

Accepted Answer

First, check your email to see if we have messaged you to say your package is running late. If that's not the case, contact us through our Contact Form or at: thepumpkinemporiumcontact@gmail.com.

You can also use your USPS tracking number to see the progress of your package on their site. Similarly, you can open a case with the USPS and get your package's exact GPS coordinates/date of arrival.

Question 6

What should I do if I receive a damaged or defective item?

Accepted Answer

Take photos of the damaged or defective item - preferably in its original packaging  - and contact us with them at: thepumpkinemporiumcontact@gmail.com.

We do not accept returns, so you may do with the item what you will, and we'll be in touch within the day about next steps.

FAQ

Frequently asked questions